FREQUENTLY ASKED QUESTIONS
Yes, Ris-k swimwear runs true to size. Click here to view our sizing chart to see what size is best for you.
We happily accept returns within 30 days of when your order was originally shipped as long as you pay for the return shipping. Please click here to read more about our return policy. Currently, we do not offer exchanges but you can return and repurchase a different size.
We apologize and want to make this right. Please contact us via email at info@Ris-k.com or call 626-782-7620 so we can address any issues and get your order to you as soon as possible.
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Yes, we offer free standard shipping on US orders. Select the free shipping option at checkout.
To ensure the longest life for your Ris-k suit, we suggest hand-washing it since machine cycles can be rough and snag the ties and fabric. If you must wash your suit in a machine, please make sure to run it on a delicate setting and hang dry your suit.
Here are a couple additional tips to keep your Ris-k in top-notch shape:
- Rinse your suit after swimming in the pool or ocean. The chemicals in chlorine and the salt from the ocean can make fabrics fade.
- Avoid ringing out your suit since this can stretch its fabric. Instead, roll it in a towel like a sleeping bag to remove any excess water.
- Switch up your look and alternate Ris-k suits. This allows the suit to take its original shape and keeps it fresh for many years to come.
We’re sorry to hear! Contact us within 5 days of receiving your order via email at info@Ris-k.com or calling us at 626-782-7620. Please take a photo of any damaged or defective items so we can better assist you. If we’ve made a mistake on our end, we’ll send you a shipping label to cover the shipping costs.
We love to see our styles in action. For the chance to be featured, tag @ris_K_ in any photo with our swimwear.
All products may be returned unless they are marked FINAL SALE.
We offer easy, free returns. Click here to get started.
Yes! We provide a pre-paid return label. Click here to get started.
Send an email to info@ris-k.com and we’ll get it sorted out for you.
Send an email including pictures of the damaged item(s) to info@ris-k.com and we’ll get it sorted out for you.
Process your return through our online return portal here. After your return is processed by our warehouse team, you will be refunded from AfterPay. If you have any installments remaining with AfterPay, those will be cancelled and you will not have to make any more payments.
Returns are processed through our online portal. Click here to get started.
All products may be returned unless they are marked FINAL SALE. We don’t currently offer exchanges. If you would like a different size, simply return your item and order the new size.
Returns must be made within 60 days of placing your order.
We don’t currently offer exchanges. If you need a different size, simply return the item and order your new size.
Once a return is received at our warehouse, it takes about 2-3 days to process. After it is processed, please allow 3-5 business days for the credit to show in your account.
No, shipping fees are non-refundable.
No, you can choose which items you want to keep and which items you want to return.
When you process your return online, our address will show on the pre-paid return label, all you have to do is print it out. If you choose to mail in your return separately, you may send it to:
Ris-k.
ATTN: Returns
2250 E 52nd Street
Vernon, CA 90058
Ris-k.
ATTN: Returns
2250 E 52nd Street
Vernon, CA 90058
Send an email to info@ris-k.com and we’ll get it sorted out for you.
If you processed your return on our online portal, you should have received a USPS tracking number for your package. If the tracking number shows that it has arrived at our warehouse, please allow 2-3 business days for processing and 3-5 business days for the credit to show in your account
Your return may have been rejected for various reasons, such as: the product was worn or soiled, or you returned an item that was final sale. In these cases, your item will ship back to your original shipping address.
Orders shipped internationally must pay for all return shipping costs and handling fees. Original shipping fees are nonrefundable. International orders returned to us will be given a refund for the merchandise but not for duties, taxes or tariffs.
Shipping is free for all U.S. orders over $30 (after discounts are applied and before taxes are applied)
Orders are processed within 2-3 business days
We can ship internationally, however the customer is responsible for shipping costs as well as tariffs/ duties.
- Our suits are made to last for many years but there are a couple things you can do to make sure your Ris-k suit stays fabulous.
- 1. Rinse your suit in fresh water after swimming in the pool or ocean. Chemicals found in chlorine and the salt from the ocean are known to make fabrics fade.
- 2. Hand wash your suit. Machines are generally rough on the delicate nature of swimwear and can snag padding and ties. Instead, wash your suit with cold water and a mild detergent and lay it on a towel to dry.
- 3. Avoid ringing your suit out. This may help it dry faster, but twisting the suit is rough on its seams and can stretch it out. Instead lay it on a towel and roll the towel over the suit like a sleeping bag.
- 4. Switch up your look and alternate Ris-k suits. We all need our beauty rest this allows swimwear the time to take its original shape and keeps it fresh for many sunny days to come.
We have a super thorough size guide here.
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